Your order is on it's way!
At ZENOO, we process each order promptly after receiving it. Our team ensures your order reaches you within 4-10 business days, though delivery times may vary by country. International customer are responsible for any applicable customer duties and t
You can easily track your order by clicking the tracking number link in the email confirmation. This link will direct you to the DPD website, where you can monitor the status of your shipment.
We're truly sorry to hear that your order didn’t arrive as expected—whether it's missing items or arrived damaged. 😢 Our team takes great care to ensure every package reaches you in perfect condition, but sometimes the unexpected happens. If anythin
The exact expiration date is indicated on the package. If you see a manufacturing date instead, in that case, the food is good for 2 years from that date. Once opened, the food will stay fresh for 2 months. It’s best to store it in a cool, dry place
We apologize in advance. There are times when courier services may be unpredictable. If the shipment number does not work or is not updated, let us know. We will help you find it. Write to us by email at [email protected].
We proudly ship to countries across the EU. Before making a purchase, please ensure you check for any additional customs fees that may apply in your specific country.
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We use DPD carrier services.
